FAQ Hotel services

Did you create a new account for the booking page and are you unable to log in with confirmation — you’ll find the link to confirm your account there.your username and password? Please check your email for the account creation.

If you did not receive this email, please reach out to us directly and we will manually approve your account.

When you go to the event portal and navigate to the account/login tab, you will find the option to reset your password.

Your hotel voucher will be sent automatically when the booking has been confirmed with a valid credit card. Please look for the Individual Booking Confirmation in your email (also make sure to check your spam) or easily download it in the portal.

If you have made a booking and you have not received an email or you can’t find it in the portal, please reach out to the Conference Services Team. It might be the case that your booking is not yet confirmed with a valid credit card.

In the portal, you can manage your own booking. Here you can add nights provided in the allotment or cancel your booking.
To add more nights within the allotment provided, go to Manage Reservations.
There, you can modify your reservation and add a reservation such as pre- or post-nights.
If you want to book more pre- or post-nights outside of the provided dates on the booking link, please reach out to the Conference Services Team for further assistance.

With an individual booking, you can bring your partner. In this case, please select a double use room*.

*Please note that a double-use room usually means one bed for two people. If you want to book a separate room for another guest, you need to create a group booking (2+ guests). A group booking can be created by following the same booking link as the individual booking link; you’ll just need to click on “Group Reservation (2+ rooms)” instead.

Your booking is guaranteed with the credit card you provided when making the booking. Actual payment will be done at the hotel.
If preferred, pre-payment can be requested; for this, please reach out to the Conference Services Team. Please note that a valid credit card still needs to be provided at check-in.

Always keep the cancellation policy of the hotel where you made your reservation in mind. This can be found on the booking page and in the hotel confirmation. Cancelling your booking outside the free cancellation period can result in additional charges to the credit card provided to confirm the booking.

You can cancel the booking in the booking portal by following these steps:
– Go to your booking overview, select cancel, and confirm your cancellation.
– If you need any assistance with this, please reach out to the Conference Services Team.

Log in with your personal b-com account and go to your group in the tab next to ‘Hotels’.

Step 1: Go to +Add Members > Insert > click on ‘Create Manually’.

Step 2: Add all the necessary information and click on ‘Next’ when finished.

Step 3: You will now see an overview of your group members. You can add a new member by using the green button, or click ‘Next’ until you are finished.

Step 4: Click on the green ‘Assign Booking’ button, select the booking you want to use and the number of rooms. Click ‘Next’ — now you can choose the person you want to assign to this booking and confirm.

Changing a name in an existing booking is not possible. However, you can add a new member. You can do this by unassigning the reservation from the member you would like to change, and assigning it to the new member instead. For assistance, please contact the Conference Services Team.

Go to the ‘Manage Members’ tab, select Actions, and then Download Documents.

Please keep in mind the cancellation policy of the hotel you booked. This can be found on the booking page and in the hotel confirmation. Cancelling your booking outside the free cancellation period can result in additional charges to the credit card provided to confirm the booking.

You can cancel the booking in the booking portal.

Go to your booking overview, select cancel, and confirm your cancellation.

If you need any assistance with this, please reach out to the Conference Services Team.

An early check-in is always based on availability at the hotel.
To guarantee an early check-in, you can book the night prior to the arrival date. If this is not available on the booking page, please reach out to our Conference Services Team, and they can assist you further with this.

Yes, if you have an IHG/Marriott/Hilton membership, you are eligible to receive loyalty points with this booking. To do this, you can add your loyalty number to your booking during the registration process.

Please note that since this booking page was created exclusively for the event, the bookings will be entered into the hotel system by the hotel at a later stage. For this reason, adding your booking to the hotel app (e.g., Bonvoy or IHG) is unfortunately not possible. However, the hotel has access to the bookings and is aware of the reservations that have been made.

Booking your reservation with your earned points is unfortunately not possible.