Amsterdam Conference Centre

Customer Contact Week Europe


Beurs van Berlage

The Beurs van Berlage is a hotspot that cannot be missed during your visit to Amsterdam. It is the vibrant meeting point in the heart of the city. One thing is certain, there is always something to do in the unique historical building! Have a bite to eat in one of our restaurants, visit the Tony's Chocolonely shop for the tastiest chocolate, order the most delicious fish dishes in The Seafood Bar, rent a bicycle or use one of the lockers in the Bike Rental and discover the secrets of Sherlocked. Check out events and the expositions in our calendar.

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The European flagship of the LARGEST global customer contact event series from October 7 – 10 2019.

Deliver World Class Service through Customer Contact Innovation, Automation, AI & Cultural Transformation

In 2019 we celebrate 20 years of CCW global community building. 2019 also marks our 3rd edition of European CCW, this time in the heart of Europe: Amsterdam!

From the switch to digital over traditional channels and with automation and AI promising (or threatening) to overhaul customer contact; to the perfect storm of GDPR and the new era of value creation through data and analytics; the world of customer contact and customer experience has never evolved so rapidly.

Yet, at this vortex of change, it is ever more important to focus on people, process and technology. Customer Contact Week Europe 2019 is the perfect platform that blends the new with the fundamentals and helps you in not only developing true future-proof strategies but also assists you in sharpening the skills required to drive your customer transformation.

Let’s not forget customer experience lives far and beyond the contact center. In order to deliver world class customer service, CCW Europe draws executives and advocates enterprise-wide to further explore the convergence of CX and customer contact, and the collaboration required for a brand to speak, act and serve with the same vision and same voice.

CCW Europe 2019 is where the best practices of people, technology and process come together to deliver world class service. Join us in Amsterdam if this is what you are looking for. You will walk away with not only practical takeaways but more importantly, be inspired like many of your peers, to take the next steps in Customer Contact.


More information and tickets

For more information on the event and registration, please visit the CCW website.

CCW website

Stay overnight

We can imagine that after this party you want to stay the night in Amsterdam. We offer especially for you as a guest at the Most Markant party, in cooperation with the Beurs van Berlage, special rates at four hotels.

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